POLICIES & PROCEDURES

Alaska Synchronized Healthcare Services, LLC

  1. Purpose

These Policies & Procedures govern the clinical, administrative, and communications practices of Alaska Synchronized Healthcare Services, LLC (“the Practice”) to ensure ethical care delivery, regulatory compliance, and transparent communication with patients and website users.

  1. Scope of Services

The Practice provides hybrid healthcare services, including virtual consultations, preventive and functional health support, chronic condition management support, care coordination, and patient education.
The Practice does not provide emergency, urgent, or inpatient care and does not replace primary care.

  1. Patient Eligibility

Services are available to adults residing in Alaska who complete required intake and consent documentation and can participate in virtual care.

  1. Hybrid Care Model

Most services are delivered virtually. Limited in-person services may be offered on a case-by-case basis based on clinical appropriateness and availability.

  1. Scheduling, Attendance, and Fees

Appointments are scheduled through approved platforms. Missed or late-canceled appointments may incur fees. Payment is due at the time of service unless otherwise arranged.

  1. Insurance & Billing

The Practice operates primarily on a self-pay model. TriWest Care Alliance may be accepted when eligibility criteria are met. Medicare and Medicaid are not accepted. Superbills may be provided upon request; reimbursement is not guaranteed.

  1. Privacy & HIPAA

The Practice complies with HIPAA and applicable Alaska privacy laws. Patient information is stored securely and disclosed only as permitted or authorized.

  1. Technology & Telehealth

Patients are responsible for having secure devices, internet access, and a private environment for visits. The Practice is not responsible for third-party outages or user device issues.

  1. Communications, Consent & A2P Compliance (IMPORTANT)

By providing contact information (including mobile phone numbers and email addresses) via forms, portals, scheduling tools, or other interactions, users expressly consent to receive communications from the Practice, which may include:

  • Transactional messages: appointment confirmations, reminders, care coordination
  • Informational messages: service updates, educational content
  • Marketing messages: information about services, programs, events, or offerings

Messaging Terms:

  • Consent: You consent to receive messages via SMS/MMS, email, and voice.
  • Frequency: Message frequency varies.
  • Opt-Out: Reply STOP to any SMS to opt out of text messages.
  • Help: Reply HELP for assistance.
  • Charges: Message and data rates may apply.
  • No Condition of Care: Consent to marketing messages is not a condition of receiving healthcare services.
  • Records: The Practice maintains records of consent in accordance with A2P/TCPA requirements.
  1. Patient Responsibilities

Patients agree to provide accurate information, participate respectfully, and comply with care plans and policies.

  1. Care Coordination

With patient authorization, the Practice may coordinate care with primary care providers, VA/TriWest networks, and specialists.

  1. Termination of Care

The Practice may terminate services for non-payment, repeated no-shows, inappropriate behavior, or clinical non-compatibility, with notice and referrals as appropriate.

  1. Policy Updates

Policies may be updated. Continued use of services constitutes acceptance of revised policies.